LaFontaine Automotive Group has been your local, trusted, family-owned dealership for nearly 40 years. The Family Deal experience makes sure that each customer's needs and wants are personalized.We have been receiving a lot of questions from our customers on programs currently offered during the COVID-19 crisis and how to contact certain automakers and lending institutions.Please know we are available to help and have LaFontaine representatives available Monday - Friday, 8:00AM - 2:00PM to assist via phone 248-907-6735 In addition, they can be reached via email feedback@lafontaine.com. These knowledgeable representatives are here to help guide you and answer questions you might have.We have put together a brief FAQ to provide some clarification and guidance to you. If you still have questions or need additional assistance, please do not hesitate to reach out to us directly via the phone number or email referenced above.
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Have a Question? See Below
CUSTOMER ASSISTANCE AND PROGRAMS FOR LEASE AND RETAIL CUSTOMERS
Do you have specials on your vehicles?
- Yes, we have offers on vehicles that vary. You can browse them all online and contact us for more information.
Do you sell used cars?
- Yes we have a selection of pre-owned and certified pre-owned vehicles that can be viewed online at our dealership.
Can I value my trade-in online?
- Yes, we have an online tool that will help you estimate what your vehicle is worth.
- Yes, you can find our finance application right on our website!
SERVICE / REPAIR RELATED QUESTIONS
I have a service coupon from LaFontaine that has now expired. Will you still honor it.
- 100% yes! Call us today and we can schedule your appointment for when we reopen our doors.
I can't wait until you reopen for service. What should I do?
- In these unique and difficult times, many dealerships are closed during the Governor's Executive Order. Our best recommendation is to Google dealerships/service shops in your area that are still open for emergency or immediate repairs.
I am experiencing issues with my tires and have a warranty through LaFontaine. What should I do?
- You can go to any Discount Tire or Belle Tire this one time and instruct them to call Easy Care at 1 (800) 538-4181 to submit an emergency claim.
May I bring in any vehicle for service?
- We service all makes and models. In addition to servicing on-brand vehicles, we also service all non-brands to our customer needs.
- Your check engine light could be on for several reasons from a loose fuel cap to a major engine failure, so it's important to have your vehicle serviced as soon as possible. Contact our team to see how we can help you!
How often should I check my tire pressure?
- With most new vehicles drivers can check the tire pressure on their dashboard but if you own an older vehicle it's recommended to check your tires once a month. If you're looking for a quality set of tires, a tire rotation or any other tire service, please contact our service department.